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ANSWERS TO YOUR QUESTIONS

Shipping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
We offer standard shipping within the United States, as well as international shipping to select countries. Most domestic orders are delivered within three days for the majority of customers in the continental United States, and International orders typically take 7 to 21 days for delivery. Delivery times may take longer due to customs delays. Please note that shipping times may vary based on your location.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
United States & Canada : 5 days or less
International: 7-21 days depending on your location.


Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
We accept payment by through Paypal and credit card through Shopify Payment which includes Visa, Mastercard, Amex, Discover, Apple Pay, Diners Club, Interact & Google Pay 

Orders and Returns

DO I NEED AN ACCOUNT TO PLACE AN ORDER?
We want to make your shopping experience as easy and convenient as possible. That's why we offer the option to place orders through our Guest Checkout. You can easily make a purchase without creating an account, making it faster to complete your order and get the products you need. We value your time and privacy and are committed to providing you with the best possible service.
WHO SHOULD I TO CONTACT IF I HAVE ANY INQUIRIES?
For any inquiries please contact us at hello@v12rs.com
HOW CAN I CANCEL OR CHANGE MY ORDER?
For any questions regarding cancellation & order change refer to our return & refund policy page.
HOW DO I TRACK MY ORDER?
You can track your order by using the tracking number provided in your shipping confirmation email. If you have any issues with tracking your order, please contact our customer service team for assistance.
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